Chief Operating Officer — Architect the Operating System of a National Movement
As COO of Our Business Owners (OBO), you will design, build, and optimize the operational infrastructure that powers a nationwide network of Business Circles spanning every state in America. This is not a maintenance role — it's a builder's mandate. You will transform a high-growth startup into a scalable, repeatable, world-class operating machine.
Our Mission:
OBO exists to ensure no business owner builds alone. We organize local Business Circles — peer advisory groups where owners share referrals, solve problems together, and hold each other accountable. Your job is to make that experience consistently excellent in 50 states, thousands of communities, and tens of thousands of members.
What You'll Own:
End-to-end operational strategy: from onboarding a new member in rural Kansas to scaling leadership pipelines across metro regionsThe organizational design and reporting structure for Regional Directors, State Directors, Business Developers, and Territory ManagersAll internal systems, processes, SOPs, and playbooks that enable field teams to execute with clarity and speedPerformance management frameworks — KPIs, scorecards, dashboards, and accountability rhythmsCross-functional coordination between Sales, Marketing, Finance, Technology, and Field OperationsCapacity planning, territory optimization, and market expansion sequencingVendor relationships, technology stack decisions, and operational budget managementKey Responsibilities:
Build and lead the Operations function from the ground up — hiring, structuring, and developing a high-performance ops teamCreate the "OBO Operating System" — a comprehensive playbook covering Circle formation, member onboarding, meeting facilitation, referral tracking, and leader developmentEstablish a national meeting cadence: weekly L10-style leadership meetings, monthly regional reviews, quarterly business reviewsDesign territory mapping and market prioritization models to guide expansion into new states and metro areasImplement quality assurance systems to ensure every Business Circle delivers consistent, high-value experiencesPartner with the CTO to define product requirements for internal tools, CRM, and member-facing platformsWork with the CFO to model unit economics, forecast resource needs, and optimize cost-per-member-acquiredDevelop crisis management protocols, compliance frameworks, and risk mitigation strategiesRepresent OBO's operational vision to investors, board members, and strategic partnersWhat Success Looks Like (First 12 Months):
Operational playbook documented and deployed across all active statesStandardized onboarding process reducing time-to-productivity for new field team members by 40%+Real-time performance dashboards tracking Circle health, membership growth, retention, and revenue by regionScalable org structure in place to support 10x growth without proportional headcount increasesNet Promoter Score (NPS) for member experience consistently above 70What We're Looking For:
10+ years of progressive operations leadership, with at least 5 years in a COO, VP Ops, or equivalent roleExperience scaling operations in franchise, multi-unit, membership, or marketplace business modelsProven track record of building operational systems from scratch in high-growth environmentsDeep expertise in process design, performance management, and organizational developmentStrong financial acumen — you think in unit economics, margins, and scalable cost structuresExceptional leadership presence — you inspire trust in boardrooms and field offices alikeComfort with ambiguity and rapid iteration — we're building the plane while flying itExperience with EOS (Entrepreneurial Operating System) or similar business operating frameworks is a strong plusCompensation:
This is a 100% performance-based, commission-only opportunity — there is no base salaryUncapped earning potential directly tied to organizational growth and your resultsCommission structure details discussed during the interview processLocation:
Remote-first with quarterly leadership retreats. Proximity to major metro hubs preferred.